8. Click
Cd
Save
I.
g. Click
I
View'
1
and click Labor.
10. Select an Employee from the Select Employee(s) panel.
11. In the Enter Labor Details panel, type 5 in the Hours field.
12. Click
I
,odd
I.
13.
The data will display in the SelVice Request Labor panel.
H.
Clicd View
. j
and click Attachments.
15. Click Browse".
16. Path to the desired attachment and double-click on it.
17. Enter some comments and click
I
Upl"d
I
18. Highlight the attachment and click
I
Downlo,d
I.
Move Calls to a Different Service Request
1. Open an existing service request.
2. Click [View
·1
and click Ca llers.
3. Add a new caller.
4. Highlight the new caller.
S. Click in the fi eld next to the
I
Mov, C,I1>1. R'que"
I
icon and type in an existing request
!D.
6. Click
I
I'Ytove Calls to Request
Create a Worle Order from a SelVice Request
1. Create a new service request and save it.
2. Create a work order from the service request by selecting the desired template from the WO
Template drop-down list in the Work Orders panel.
3. Populate the Submit To, Priority, Proj . Start Date, and SupelVisor fields.
4. Click Create.
78
0
Section 4: The Service Request
Server AMS 2013 SP1 End User Training Manual
