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It is important that you take immediate control of
the situation and not alone take control but be seen to
take control by taking all the necessary instructions
there and then and arranging for such further enquiries
as are necessary to enable you to deal expeditiously
with the problem. If letters must be written they
m
ight be written in the presence of the client as evi-
dence of your sincerity to pursue and help him before
he leaves your office after the first interview.
Attendance Sheets
It is most important that an attendance be taken at
the first interview with the full Christian names and
address of the client with the client's telephone numbers
at his business address and at his home address and
see to it that a file is opened immediately and registered
'
e
ss the attendance be lost putting you in the em-
barrassing situation of admitting your total neglect of
the client's instructions when he next calls to see you
•or further pursuit of the matter in hands.
It is also a good plan to ask the client to get in
touch with you at a specific time in the future in de-
fault of your writing to him to call in the meantime,
with further reference to the subject matter. This pro-
cedure means that the client is not embarrased by call-
ln
g at some future date to check up whether or not any
progress has been made with his case, because, when
be does call, he will be coming on your express invita-
tion which will remove any unnecessary tensions that
mi
Rht otherwise exist.
MAKING OF WILLS
One of the surest ways of consolidating the friend-
ship and the confidence of the client in you is the
t a k i ng of his Will. Clients are reluctant sometimes to
approach this topic but when an opportunity presents
bself which enables you at least to discuss the problem
a
bd, if the Will is a simple one, whereby the client
wishes to leave all to his wife or all to her husband, you
would be well advised to dictate the Will there and
'ben, and have it executed on the basis that it can be
changed at any time as circumstances require. It is of
v
'tal importance, when a client asks you to make a Will
°r to call to some friend of his for the purpose of
f a k i ng a Will by reason of ill health, or by reason of
tile f
a c t
that the relative or friend is in hospital, to
§
lv
e immediate and absolute priority to such instruc-
tions because any delay on the part of the solicitor is a
ne
glect that will not be overlooked, in the event of the
bntimely passing of the relative, or friend in question.
It is most important in making Wills to eliminate
a
'l complications, such as creation of trusts and life
states, particularly where small or middle class estates
*
T(
r involved, which do not warrant the creation of com-
Phcated settlements, because they create unnecessary
Problems for the widow and children and are really
01
no advantage in the final analysis. However each case
biust be treated upon its merits, and there may be very
special circumstances on which you must adjudicate,
advise the client what is the simplest and most
effective way of dealing with the problem on the basis
a Will that can be reviewed after a further short
la
pse of time.
With regard to Wills it has always been my practice
0
retain the registered Will in a special envelope into
nich is put the testator's instructions and at the same
'"toe a copy of the Will is handed to the Testator
^
11
!* a note to the effect that the original of the Will
ls
retained. It is desirable to keep a Register of Wills
and see to it that all original Wills are kept in some
specific order in a given proof safe or in the strong room
as the case may be.
It is vitally important to see that Wills are properly
executed and if the solicitor is a beneficiary he should
not under any circumstances be a Witness to the Will
and if he is the recipient of a large legacy he should
not even draft the Will.
LITIGATION
All litigation is primarily concerned with the ascertain-
ment of the facts based on sworn statements or affi-
davits on the Chancery side and the evidence of wit-
nesses on the Common Law side. The bulk of the pro-
ceedings on the Common Law side appear to be con-
cerned with what are commonly referred to as running-
down Actions and in all these cases the facts are ascer-
tained by examination of the witnesses on the basis of
which the Judge charges the Jury based on the facts so
ascertained and the weight of the evidence in support
of them.
As solicitor you will be concerned primarily with the
ascertainment of the facts. It has often been said
"Ascertain the facts and the Law will look after itself".
A knowledge of the Law of Evidence and of the Law
applicable to the particular case is of course of great
assistance in enabling you to pursue the ascertainment
of the true facts apart from mere hearsay to one-sided,
possibly garbled version, which no doubt your client
or the witnesses will sometimes place before you.
Sometimes a client will insist on telling you so much
that is immaterial that you cannot see "the wood for the
trees". Others deliberately keep from you such of the
details as they believe may militate against them. It is
your function to approach the ascertainment of the
facts with a critical eye, probe the features that appear
probable, and whether the story submitted to you is
such as to warrant credence.
It is always a good plan to submit the client to a
gentle cross-examination on the basis that you are
teaching him the type of questions that will be put to
him on the witness stand by cross-examination of de-
fending counsel or solicitor.
It is most important that you ascertain as far as
possible all the material facts and of course it is im-
portant that you are put in possession of all important
and material documents. You will next have to
apply the Law, and, if necessary, consider the whole
position. You will then have to advise your client as to
his position, and that if he is not satisfied with your
view, he is at liberty to instruct you to place the matter
before counsel who will consider the position, before the
final decisions are reached.
On the financial side, it is a matter for you to con-
sider, having regard to the circumstances of the case,
whether or not you will ask for a sum on account to
cover your medical reports, counsel's fees, court fees and
other relevant outlay as it is generally not possible to
collect such fees if the proceedings end unsuccessfully.
The furnishing of medical reports and procuring the
attendance of medical witnesses is a matter that presents
some difficulty and solicitors should be very careful not
to give undertakings to doctors to pay for medical
reports or for their attendance to give evidence, in the
belief that, such claims will be waived in the event of
the plaintiff not succeeding in his claim. The only
thing that a solicitor can do in these circumstances is
to sub-poena the doctor to give evidence and leave it
to the Judge to make a decision rather than the solici-
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