Wire & Cable Asia September 2017

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Wire & Cable ASIA – September/October 2017
Industrynews
FAST, competent and reliable
support for customers all over
the world – Sikora meets these
requirements with the Smart
Assistance Manager (SAM).
For customers this means
significantly more efficient
support and, therefore,
optimised service processes.
Sikora’s Smart Assistance
Manager is a 13.3" tablet,
optimised for the rough
industrial environment.
The Smart Assistance Manager allows
a direct connection with a Sikora
support engineer to receive
instructions for all maintenance,
support and diagnosis tasks via the
integrated video chat feature (5 MP
camera).
In real time the Sikora support
engineer gets direct access to the
Sikora device for immediate diagnosis.
In the same way, software updates are
installed.
The assignment of the Smart
Assistance Manager starts with the
installation of the measuring device.
With the SAM, the customer transmits
via video-stream the environmental
conditions as well as the line layout to
Sikora. The Sikora support assists, for
example with information on the best
possible positioning of the equipment.
Due to diverse connection
possibilities, such as USB
3.0, RJ 45 Ethernet,
Bluetooth 4.0 and the LTE/
UMTS module, as well as
various application poss-
ibilities, the Smart Assistance
Manager is an important tool
for modern production lines,
for example to support
maintenance and diagnosis
tasks, as well as every Smart
Factory in the era of Industry
4.0.
The individually designed licence
module always guarantees the most
current version of the diagnosis
software for a live session for fault
detection or as an offline diagnosis
system for all Sikora measuring,
control, inspection, analysis and
sorting systems.
Sikora AG – Germany
Website:
Remote service for support in real time
❍ Sikora’s Smart Assistance Manager