20 / 40
18
I T S E R V I C E C A T A L O G • F Y 2 0 1 6 - 2 0 1 7
Custom Software
Development
Custom software development services include
introducing, replacing, or enhancing software that no
longer adequately meets a customer’s needs. Data driven
web based applications are provided as well as interfaces
for data processing. Custom software and data processes
are integrated with other city systems where feasible.
Additionally, data automation, data manipulation, data
processing, and reporting services are provided.
Contact:
Aimee Walker
Application Services Manager
336-373-2016
INCLUDES:
• Business Process
Analysis
• Business Process
Documentation
• Web Application
Design
• Development &
Testing
• Support &
Maintenance for
Custom Developed
Software and
Applications
• Crystal Report
Development
• Configuration/
Hosting 3rd Party
Software on
Internal Database
or Web Systems
• Data Manipulation
and Automation
• Customized Tools
for Processing
Routine Batch Data
Jobs
• Batch Data
Processing
Applications
Services built
software that
currently
processes over
8500 online
financial
transactions
a year. Most
payments go
towards Building
Inspections,
Parking, Lane
Closure, Business
Permits and
Privilege Licenses.
FACT:
What is this service?
See Appendix E Application Services Supported Applications
How do we charge?
There is no charge for in house application development.
What you should know
• The needs of the larger organization are met by scaling up smaller requests
where feasible.
• Automation is built into business processes to increase organizational
efficiency and effectiveness.
• Application uptime of 24x7.