The Gazette 1985

362 / 406

GAZETTE SEPTEMBER 1985
One cannot use the survey results to draw a direct
relationship between the degree of satisfaction last time
and the type of services used, since many of the users
had gone to solicitors for different types of service and
advice during the previous five years. Nevertheless,
there were some interesting pointers. The proportion
claiming to be entirely satisfied last time and having
dealt with a solicitor regarding wills or probate was
46%; the comparable proportion whose dealings related
to house sales was 40% and for other family matters,
42%. Amongst respondents whose concerns included
company or business matters, however, the proportion
entirely satisfied was only 36%. The indications there-
fore are that those whose dealings were domestic or
otherwise of a pesonal nature tended to have been more
satisfied on the last occasion they dealt with a solicitor
than those whose dealings were connected with com-
pany or business matters. •
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DOCUMENT EXAMINATION
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350