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Surrey Public Library
2016-2020 FINANCIAL PLAN
PERFORMANCE MEASURES
The following table identifies key performance measures that will help the Libraries track
progress and monitor towards building a sustainable Surrey.
1
Budget figures from 2016 to 2020 have been revised to more accurately reflect current data and trends.
Division
Performance
Measures
(Sustainability Pillar)
Actual
2015
Budget
2016
1
2017
2018
2019
2020
Public Services
# of visits made to
library locations and
library website
(Socio-Cultural)
4.17M
4.19M 4.20M 4.22M 4.24M 4.25M
# of transactions
completed using the
Library’s materials
collection
(Socio-Cultural)
4.86M
4.90M 4.95M 5.00M 5.05M 5.10M
# of enrolments in
Summer Reading Club
and other literacy
programs
(Socio-Cultural)
112,750
120,000 130,000 142,000 155,000 169,000
Administrative
Services
# of online access points
available on library
premises
(Economic)
233
234
235
236
238
240
% of new customers
signed up on email
notification
(Environmental)
60.5%
62% 64%
66%
68%
70%
Budget
2015
4.20M
5.00M
105,000
233
58%
231