Business Process Maps SM - WD - RR - page 3

CCTV Inspection - Call
CCTVCrew
CCTVSupervisor
Assistant Superintendent
SewerMaintenance
Yes
No
No
Yes
CrewPrintsout still
photosormakes
videoCD showing
defects
Anydefects
found?
Crewnotifies
supervisor of pipe
defects
Crew fills out paper
workorder
Supervisor notifies
repair crew via
Nextel/Radio
CCTVCrewarrives
and completes
inspection
Notifyhomeowner
via spoken relayor
informationor door
hangerwhen
appropriate
Dataentered
into ITPipe
software
Isdefect
classifiedas an
emergency?
Supervisor receives
and relays location
to crew
Start
Workorders
entered into
Excel for
daily
tracking
End
Supervisor notifies
repair crewvia
writtenworkorder
for completion in
order of severity
Dailywork
orders entered
intoHansen