Business Process Maps SM - WD - RR - page 7

MainFlushCall
FlushTruckCrew
FlushTruckSupervisor
Assistant Superintendent
Dispatch/Staff Support
SewerMaintenance
Yes
No
Crew fills out paper
workorder
CCTV
Inspection–
Call or Sewer
Main repair
End
Anything
abnormal?
Notifiedof
informationby staff
support. Routes to
supervisor
Receives call from
crew. Either calls
CCTV crewor Repair
crewasnecessary.
Crew receives
informationand
moves to site;
begins flushing
Finish flushing line.
Apprise supervisor
andhomeowner of
findings
Notifiedof
informationby
assistant
superintendent.
Routes to crew(s).
Logs call
information
in spread-
sheet
Start
Dailywork
entered into
spreadsheet
Receives call
from staff or
citizen
Paperwork
order entered
intoHansen