Business Process Maps SM - WD - RR - page 14

SSOResponse
Assistant
Superintendent/
ORC
Dispatch/Staff
Support
Sewer
Supervisor
FlushTruckCrew
Easement/MitigationCrew
SewerMaintenance
Start
Receives call from
dispatchwithall
pertinent
information
Sendsnearest flush
crew togivenarea
Investigates and
verifies SSO
Mainor Clean
out?
Privateor Public
main?
Notifies
homeowner that
plumberwill need
tobe contacted for
repairwork
Notifies supervisor
of locationand
verifiesmain/
manhole(MH)
overflowing
Flushesmainuntil
relief is achieved
Fillsout paperwork
order
SSOeffluence
reach surface
water?
Placedon standby
pending volume
calculations
Volumeof effluent
inwater toohigh?
Performblocking
and cleaningon
effluence
Notifies required
agenciesof spill,
volume, cleaning
completedand
samples
End
Cleanout
Main
Public
Private
Yes
No
Yes
No
Receives call
about suspected
SSO