WCA July 2017

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28 Wire & Cable ASIA – July/August 2017
Industrynews
myNDC is launched
NDC has launched its NDC service cloud, myNDC, which
will simplify the customer’s interaction with the company,
ensure focus of the customer service team on problem
solving and, most importantly, enable flawless execution,
supporting its customers.
The company is excited to offer incident management tools
to its customers in the Americas, EMEA and Asia Pacific
immediately at launch and this will be followed with a local
introduction to the China market later this year.
myNDC will simplify IT infrastructure to replace multiple
applications that were used to provide customer service.
myNDC enables a seamless customer service agent
experience to create tickets, and view a customer’s
installed base or their service history, allowing the team to
focus and prioritise service requests.
NDC’s service team will be able to execute service
requests more comprehensively using a knowledge base,
and optimise its global resources to deliver excellent levels
of service. Customers will even be able to generate their
return materials authorisations (RMAs) though myNDC.
Mahesh Havildar, VP operations and global customer
service for NDC, said: “The company has adopted a
deliberate business mindset in the team of ‘get going, get
better and get ahead’ for implementing the myNDC service
cloud to immediately deliver these benefits to its customers
– and to keep evolving and improving.”
Beta LaserMike (an NDC Technologies brand) – USA
Website:
Exhibitions boost for WTM
WTM returned from Interwire and wire Russia in an
enthusiastic mood. The company had many visitors at
both exhibitions with many focusing on advanced
technologies and looking for WTM’s solution to enhance
products with up-to-date equipment.
WTM offers consolidated technology in answer to the
most sophisticated taping productions with tape or yarns,
and also with in-line sintering/curing processes, and
assures a wide range of wrapping heads, in horizontal or
vertical modules, for any different taping materials and
cable dimensions in different machine combinations.
The company is able to provide a level of technology
allowing customers to solve the most critical tape
application problems, that is particularly appreciated in
the production and shielding of high frequency coaxial
cables, twin axial and high-rate data transmission cables,
aeronautic/aircraft assembly aerospace cables, military
systems, wireless communications and cloud computing
connections.
WTM also presented its new single-twist stranding
machine for the production of sophisticated LAN cables
(Cat 5/6/7/7a/8).
WTM Srl – Italy
Website: