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Morgan Hill, California
42
Zucker Systems
DESCRIPTION
PERFORMANCE STANDARD
Plan Review - Residential - Multifamily - < 20
units
90% within 10 business days
Plan Review - Residential - Single Family
90% within 10 business days
Plan Review -Residential - Single Family -
Standard Plan
90% within 5 business days
Plan Review - Residential modifications
90% with 5 business days
Plan Review - Minor Permits (P/E/M/S)
90% Over the counter/online
Plan review rechecks
90% within 1/2 of previous turnaround time
Plan Review Quality Control
Monthly
Field Inspection Quality Control
Monthly for every Inspector
Field Inspection
90% next business day
Inspection Requests
Inspection requests can be received up to one hour
before Inspector departs office
Inspector call to customer with Estimated Time
of Arrival (ETA)
30 minutes prior to arrival
28.
Recommendation:
The Building Division should adopt the Performance
Standards identified in the table above.
As referenced in the Technology section of this report, the City is in the fortunate
position of being able to establish these performance standards in conjunction with the
implementation of the TRAKiT permit system. The reporting capabilities of the
system will grant management the ability to effectively track and report on the City’s
ongoing ability to meet these performance standards. The true value of establishing
and monitoring performance standards lies in affording management the ability to
balance resources against the constantly fluctuating demand for services. The
performance standard should be visualized as a constant. Management’s task is to
adjust available resources in response to changing demands for service such that the
performance standard can be maintained. The figure below helps illustrate this
relationship.