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Morgan Hill, California
76
Zucker Systems
Performance Standards
A general discussion of performance standards is included in the section that
discusses recommendations applicable to all participants in the development review
process near the beginning of this report. The subject is included again in this section
because of the need to emphasize their importance as it relates to the on-going efforts
by the City to implement the TRAKiT permit software system. Comments provided
during employee interviews and in employee surveys suggested that the Supervisor of
Land Development Engineering has been strongly resistant to utilizing the features of
the future TRAKiT system. The supervisor has directed staff to continue to utilize the
current process of manually calculating impact fees even after the TRAKiT system
has been implemented. The perception from other employees is that the Supervisor is
reluctant to adopt any performance standards that will become an integral component
of the new system. We believe that allowing any part of the organization that is
critical to the timely review of plans and permit applications to “opt-out” of the
TRAKiT system implementation would be a significant lost opportunity. We also
believe that the performance standards for plan review turnaround times established
for Land Development Engineering should be consistent with those adopted by
Planning and Building for both standard projects and expedited projects.
Table 10
Recommended Plan Review Turnaround Times
77.
Recommendation:
Land Development Engineering should adopt the same
plan review turnaround time performance standards as those established
by the Planning and Building Division.
The incorporation of performance standards into the TRAKiT permit system will
allow Management to observe each Division’s ongoing ability to meet the established
DESCRIPTION
PERFORMANCE STANDARD
Plan Review - New Commercial Building - >
$1,000,000 valuation
90% within 20 business days
Plan Review - New Commercial Building - <
$1,000,000
90% with 15 business days
Plan Review - Commercial Tenant Improvements -
90% within 10 days
Plan Review - Residential - Multifamily - > 20 units
90% within 15 business days
Plan Review - Residential - Multifamily - < 20 units
90% within 10 business days
Plan Review - Residential - Single Family
90% within 10 business days
Plan Review -Residential - Single Family - Standard
Plan
90% within 5 business days
Expedited Reviews
One Half (1/2) normal processing time