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CONSTRUCTION WORLD
FEBRUARY
2016
engineering team is proactive in supporting
the bodybuilders and do site inspections
to ensure that the quality, once the vehicle
is completely bodied, is up to the highest
standard before we deliver,” says Naude.
As Scania has already optimised their
vehicles, they try to ensure that the complete
vehicle is optimised with the correct body for
the application it will be used for.
“If a customer chooses to use their own
bodybuilder, we alert them to the fact that
the body may not be optimised as the best
solution for the application,” adds Taftman.
Tailoring the service solution
When it comes to off road operations (like
construction), some operations are in urban
areas, but there are many operations in
rural areas that are not reflected on Scania’s
footprint map.
“Service solutions can look very different
based on where the vehicle is operating. The
customer will experience the same quality
– these vehicles will still be serviced in the
same way had he come to a workshop. It is
sometimes necessary to send a service van
to the customer, or place mechanics at the
site or build a container workshop at the
site if the project is going to last for a certain
time. We will always find a suitable solution
to maximise his uptime,” says Taftman. “We
cannot always rely on our current network –
we need to make sure that we have flexible
service solutions ready.”
*All the Scania dealerships across South
Africa are owned by Scania.
“The modular concept is like
the building blocks of Lego.”
G410 CB6x6 EHZ with a Reimer Mixer body at the
building site of a water reservoir in Hammanskraal
north of Pretoria.
Theuns Naude, the key account manager:
construction. He is responsible to to find new
business opportunities, establish and develop
relationships with customers.
P410 CB8x4 MSZ with a 15 cum CTS tipper body operating in Cape Town.
I
“The modular concept is
like the building blocks of
Lego,” says Taftman.