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Prepared for Springfield R-XII School District

46

Individualized retirement planning focusing on creating a retirement plan that suits the

individual investor’s goals and strengthens employees’ retirement readiness.

A review of all critical issues, goals and metrics prior to the implementation process:

Steps needed to improve employee retirement readiness

Strengths and weaknesses of prior plan

Plan demographics and special groups to target

Strategies for engaging all employees

Key objectives for plan rollout and 1st year

Communication and awareness

Employee education

Increase individual participation

Improve plan asset diversification

Introduce personal financial planning

Ongoing Communication:

VALIC offers a collaborative marketing and communication approach through a jointly

prepared Education Policy Statement that generates an annual tactical education and

communication plan. Starting with enrollment and continuing on an ongoing basis, our

local network of financial advisors takes a proactive approach in educating and

personally coaching participants about their retirement portfolios.

The hallmark of VALIC's enrollment and education services is our ability to adapt to each

client’s needs in providing personal service the way each employee wants to receive it.

For those that wish to work with a financial advisor, a local financial advisor will be

available to meet with your employees for enrollment, consultations, advice assistance

and retirement direction setting. VALIC also has a goal to meet with every interested

retiree one-on-one. In addition, our financial advisors will be available on-site for pre-

determined group meetings, workshops and seminars, as well as individual counseling

sessions, as often as desired by the plan sponsor. For those that wish to take a more

web-based approach to their planning, VALIC spent approximately $3 million in 2012

enhancing its web strategy derived exclusively from customer and consultant feedback.

Clients choosing to use our website will find an easy, straight forward, custom designed

experience where they can review information and execute transactions quickly and

confidently.

From hands-on personalized planning to smart phone mobile apps, the award-winning

education and communication services offered by VALIC provide the flexibility and ease

of access to support the needs of all Springfield R-XII School District plan participants.

2. Describe the key elements of your standard initial enrollment and ongoing

communication and education materials (including printed material, visits, training,

etc.). Please provide samples of your materials.

Key elements included in VALIC’s standard communication and education program are

outlined below: