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4
5. Please provide a breakdown of the number of institutional clients you service by plan
type as a percentage of your total business.
Plan Type
Percentage
of Total
Business
Non-ERISA 403(b) Plans
54%
All 403(b) Plans
19%*
401(a) Plans (including
401(k) Plans)
15%
457 Plans
12%
Other Plans
0%
Totals
100%
*
ERISA 403(b) plans only
B. Client Service / Quality Assurance
1. Please describe the team that would deal directly with us during the transition and on
an ongoing basis. Indicate staff size, experience and turnover rates.
Martha Durio, Senior Relationship Manager
Role: Martha Durio is the representative responsible for the overall service of the plans and
serves as the primary point of contact for your administrative staff. She ensures that VALIC
delivers on our overall commitments to the plan sponsor in terms of financial education and
retirement planning services, a well-diversified, competitively priced investment lineup, and
ongoing administrative services, including regular and accurate reporting of plan activity to
the plan sponsor.
Qualifications: Ms. Durio joined VALIC in 1984 as a Financial Advisor and now works as
Senior Relationship Manager, servicing clients in our Midwest Region. She has more than
30 years of experience in the retirement benefits industry. Ms. Durio is a Certified Financial
Planner and holds a Bachelor of Business Administration from the University of Texas as
well as her FINRA Series: 7 (General Securities Representative); 63 (Uniform Securities
Agent State Law); 65 (Uniform Investment Adviser Law) and other industry licenses.
Additional professional designations include Chartered Retirement Plans Specialist (CRPS)
and Qualified Plan Financial Consultant (QPFC.)
Staff Size, Experience and Turnover Rate: VALIC staffs approximately 40 Relationship
Managers at any given time. The average length of industry experience among VALIC
relationship managers is 22 years. The turnover rate for relationship managers is 1.5
percent.
Plan Coordinator
Role: In addition to the Relationship Manager VALIC also provides a Plan Coordinator to
assist with the day-to-day administration of the plan. The Plan Coordinator is an integral