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Prepared for Springfield R-XII School District
8
hardship withdrawals
Three business days after VALIC receives the completed and approved written request.
regular statements
Mailed within 10 business days of quarter end.
investment transfers
If the participant initiates the transfer prior to the close of the New York Stock Exchange,
normally 4:00 p.m. Eastern Time, the transfer is processed that business day using closing
prices from that day. If the participant initiates the transfer after the close of the stock
market, the transfer is processed on the next business day.
payroll processing
Payrolls are loaded the same day as remitted by the plan sponsor as long as the files are
in good order and received before 3:00 p.m. Central Time.
processing contributions
Contributions are processed and allocated to accounts the same business day after both
instructions and funding have been received in good order by VALIC.
loan repayments
Same day upon receipt of forms in good order.
change confirmations
The Voice Response System and website provide participants with immediate
confirmation. Most transactions are also reported via a written confirmation statement
within two business days.
purchase of service credits
Two business days after receipt of forms in good order.
11.Doyou guarantee service performance? If so, please describe.
Yes. VALIC understands how important a successful implementation/conversion is to
Springfield R-XII School District and its employees. VALIC will partner with you during the
initial kick-off call to establish the implementation/conversion milestone activities,
responsibilities and timelines.