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Prepared for Springfield R-XII School District
6
Relationship Managers / Plan Administrators
Relationship management and plan administration professionals are hired with industry
experience to minimize the learning curve on basic and plan design administrative functions.
New account management and plan administration professionals immediately enroll in an
intensive six-week training program. The training program builds on their existing pension
and plan administration skills by focusing on the administration, recordkeeping, compliance
and fiduciary aspects of retirement plans. The training also introduces new employees to
VALIC’s business models, recordkeeping systems, documentation requirements and
performance standards.
4. How many of your employees work on 403(b) and 457 defined contribution plans?
Provide a breakdown by functional area.
All of VALIC's employees are dedicated to the servicing and administration of our defined
contribution plans.
Senior Executive
Management Team
15
VALIC Financial Advisors
1,362
Operations Including Call
Centers
958
IT & Recordkeeping/Internet
Enhancements
135
Institutional Marketing
125
Plan Compliance and Legal
160
Other support services
5
TOTAL
2,760
5. What are your client retention statistics for each of the last three years?
2016 99.31%
2015 99.51%
2014 99.49%
6. For those who left, what percentage left due to service related issues?
Zero
7. What is your average client relationship tenure?
15 years