143 / 388
Finance &Technology
2017-2021 FINANCIAL PLAN
PERFORMANCE MEASURES
The following table identifies key performance measures that will assist the Finance &
Technology Department in tracking its progress and monitoring its contribution to
building a sustainable Surrey.
1
Accounts payable invoices processed are variable due to timing of receiving invoices as well as
the variation of capital projects year over year.
2
Accounts receivable invoices created are variable due to variation in cost sharing agreements
and activity levels in various City departments.
Division
Performance Measures
(Sustainability Theme)
Actual
2016
Budget
2016
Budget
2017 2018
2019
2020
2021
Financial
Reporting
# of quarterly reports
submitted to Council
(Infrastructure)
3
3
3
3
3
3
3
Financial
Processing
# of invoices
processed by Accounts
Payable
1
(Infrastructure)
82,259
79,324
83,904
85,582
87,294
89,040 90,821
# of invoices created by
Accounts Receivable
2
(Infrastructure)
7,725
6,742 7,980 8,037 8,198
8,362
8,529
# of electronic invoices
received by Accounts Payable
(
(Infrastructure)
41,459 26,786 42,288 43,134 43,997 44,877 45,774
% of staff receiving electronic
pay stubs
(Infrastructure)
100%
100%
100%
100%
100%
100%
100%
% of Homeowner
Grants claimed online
((Infrastructure)
70%
66%
70%
70%
70%
70%
70%
Information
Technology
First Tier Resolution
(Infrastructure)
59%
61%
61%
62%
62%
62%
62%
137