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In the 5 years Jarrod has been with Civium Strata People, he has achieved a great things, resulting in
promotion within a short period of time from Strata Manager to a Senior Strata Manager to Pod Leader -
responsible for a team of 4 Managers, and more recently with a promotion to become responsible for 50%
of the organisations department as one of two Strata Division Managers, along with a portfolio of high
profile clients.
Jarrod has the ability to translate and interpret relevant legislation that is consistently of a very high
standard, whilst remaining unbiased through his understanding and application of the regulations to those
who rely on him and the specific information that is required. Jarrod demonstrates on a daily basis, to
internal staff and external clients, his clear and concise understanding of challenging situations in which
Jarrod accomplishes a positive outcome for all parties involved through education, managing expectations
and producing results that are in line with legislative regulations. Jarrod has acquired many skills and vast
experience that he applies through understanding how the legislation should be operated, consequences of
outcomes for external clients and the organisation whilst achieving successful results.
Jarrod has been an integral part of designing and building procedures in assisting Managers within the
organisation to become more efficient, provide a higher level of service to external clients and create
improved methods to effectively be adopted by the organisation in current daily routine. Jarrod consistently
manages the department and a high level of clientele through many challenging tasks simultaneously.
Jarrod promotes within the industry the standard for levels of service through communication, pro-
activeness and constant clear progression advice of individual tasks irrespective of their complexities.
Jarrod has a natural ability to assist every situation with an approach of empathy, active listening, tailored
content and communication that results in a style that proves positive for clients in achieving successful
outcomes. As a Division Manager, Jarrod resumes the responsibility for taking on clients that have
conveyed their concerns for different reasons which results in a higher level of sensitivity towards service
standards, knowledge and the ability to effectively improve previous expectations to a point that secures
future business through earned respect, rapport, trust and confidence in Civium Strata.