15 / 42
Introducing the Civium Citadel System
It is the Civium information technology platform, known as the Civium Citadel System (CCS) that sets us
apart from our competitors and is a significant point of difference in the marketplace.
The system comprises five core bastions that deliver a unique service experience to our clients.
1. Civium Strata Management System (CSMS)
The back bone of the platform is our financial management software specifically developed for the
strata industry. Not only does our system lead the way in both accrual and cash accounting, it
allows easy integration and delivery of key documents, has streamlined document management and
invoice processing and a comprehensive budgeting package. The system generates levies and
processes invoices with ease giving the Owners Corporation the most efficient and effective strata
accounting service in the marketplace.
2. Civium Community Portal (CCP)
Our clients have full access to all information relating to their complex 24 hours a day 7 days a week
no matter where you are in the world In the portal our clients have access to all of their financial
records (EC members only), levy payment history, documents relating to the complex, house rules,
articles of association, the Units Plan, and insurance certificates. Clients are also able to submit and
track maintenance requests, pay levies online, and manage contact information.
3. Civium Invoice Express (CIE)
With our web based invoice approval system our accounts team is able to view and process
invoices accessible on any device at any time. The system has the functionality that caters for up to
4 external approvers from building managers to multiple committee members and provides a full
audit trail of approvals, comments and rejections.
4. Civium Outbound Communications (COC)
Our strata managers now have the ability and access to this system which allows instance
communication to our clients in real time. This means that meeting minutes can be emailed at the
CSMS
CCP
CIE
COC
CTM