The Book 5-5-16

9. In the event a consumer (Buyer and/or Seller) expresses any concern about and/or

interest in independent representation, the member involved shall immediately contact

the principal broker who will appoint a designated agent to represent the consumer,

with the consumer’s consent.

the event the principal broker appoints a designated agent, and as allowed under

State law, a negotiated referral fee between the Agent and the designated agent is

proper and appropriate.

is the policy of the firm to avoid all appearances of impropriety in personal interest

transactions, and all State required verbal and written disclosures and consents shall be

made and obtained on a timely basis.

12.“Personal interest” as defined by the Firm is defined as a transaction involving self-

interest and/or the Agent’s family and/or any other individual, organization, and/or

business entity in which the Agent has a personal and/or financial interest. This applies

to both commercial and residential transactions.

is the Firm’s policy that when an Agent has a personal interest in a transaction (as

defined by T.C.A. 62-13-403(7)(A), TREC regulation 1260-2.11, and by the Firm) then

the Agent shall only represent the party with whom their personal interest lies and the

other party (Buyer or Seller) shall be represented by a designated agent appointed by

the principal broker.

is the Firm’s policy that all associates are encouraged to wear professional business

attire. Ill-fitting (revealing or too short) attire is unacceptable. All agents shall be clean

and maintain proper hygiene at all times within the office or with clients. Inappropriate

piercings or tattoos, at the discretion of management, may be requested to be covered.

15.Social Media Policy is addressed in a separate Social Media Policy Manual.

AGENCY POLICY & PROCEDURES

(cont.)