176 / 191
2010 Best
Practices Study
Agencies
with Revenues
Over $25,000,000
176
Analysis of Agencies with Revenues Over $25,000,000
Mgmt. Perspectives
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Staff Service Info
Technology
Insurance Carriers
Appendix
Average
Top 25%
Information Technology Employees (FTE)
Number
7.7
High
17.0
Low
2.0
Total IT Payroll Expense ($)
$624,573
$1,132,393
As % of Total Compensation Expense
1.6%
As % of Net Revenues
1.0%
1
Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,
website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.
Scanning & Document Management
% of Agencies that Use
84.2%
% of Users That:
Do Front-end (mail room) Batch Scanning
42.1%
Do Back-end (after CSR) Scanning
84.2%
Website
% of Agencies that Have a Website
94.7%
% of Websites That:
Optimized Their Site for Search Engines
63.2%
Participate in Paid Search Programs
31.6%
Extend Customer Self-Service Through Website
47.4%
Offer After-Hours Support Through Website
15.8%
Offer Real-Time Quotes Through Website
15.8%
Offer Ability to Request a Quote Through Website 31.6%
Use SocialMedia toBuildBrandor Attract NewProspects 42.1%
Technology
Agency Management System Utilized
Average
Security Issues —% of Agencies that:
Dedicate Significantly More Time & Resources to Agency Security and/or Other Compliance Issues
Than in the Past
89.5%
Have a Written Security Plan Which Includes Staff Training and Auditing for Compliance
68.4%
Have Implemented Secure Email When Transmitting Sensitive Client Information Via Email
84.2%
Effectiveness of Technology Deployed on Agencies’ Ability to:
Very Negative
Very Positive
Reduce or Maintain Same Number of Staff Positions
Enhance Staff Productivity
Increase Proactive Client Outreach
Increase Staff Sales Activity
Average
+25% Profit
+25% Growth
Total IT Expenses
1
(as % of net revenues)
2.0%
1.9%
2.1%