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2010 Best
Practices Study
Agencies
with Revenues
Over $25,000,000
179
Analysis of Agencies with Revenues Over $25,000,000
Mgmt. Perspectives
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Staff Service Info
Technology
Insurance Carriers
Appendix
Average
+25% Profit
+25% Growth
Service Center Use
Total Personal Lines Commission placed in
Carrier Service Center
20.0%
67.3%
41.3%
Total Commercial Lines Commission placed in
Carrier Service Center
1.0%
1.8%
1.3%
Average
+ 25% Profit
+ 25% Growth
Workflow
*Insufficient Data
Use of Carrier Service Centers
Impact of Service Center Use
Commercial Lines Carriers
Personal Lines Carriers
Average
+ 25% Profit
+ 25% Growth
Retention
Commercial Lines Carriers
Personal Lines Carriers
Average
+ 25% Profit
+ 25% Growth
Profitability
Commercial Lines Carriers
Personal Lines Carriers
Average
+ 25% Profit
+ 25% Growth
Sales
Commercial Lines Carriers
Personal Lines Carriers
Very Negative
Very Positive
Very Negative
Very Positive
Very Negative
Very Positive
Very Negative
Very Positive
Very Negative
Very Positive
Very Negative
Very Positive
Very Negative
Very Positive
Very Negative
Very Positive