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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

94

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

2011 Best

Practices Study

Agencies with

Revenues Between

$5,000,000 and

$10,000,000

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

14.0%

18.2%

9.1%

Decrease the Number of Carriers Represented

4.7%

9.1%

9.1%

Keep the Same Number of Carriers Represented

81.4%

72.7%

81.8%

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

4.7%

9.1%

9.1%

Decrease the Number of Carriers Represented

4.7%

0.0%

0.0%

Keep the Same Number of Carriers Represented

90.7%

90.9%

90.9%

12 Month Plans for Carrier Representation

P&C Carriers

L&H Carriers

Average

+25% Profit

+25% Growth

Service Center Use

Total Personal Lines Commission placed in

Carrier Service Center

24.7%

43.9%

58.7%

Total Commercial Lines Commission placed in

Carrier Service Center

5.4%

11.6%

4.2%

Use of Carrier Service Centers