Q1 Report 2018

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28 Quarterly Report - Q1 2018
214,484 Public Website hits | 578 Conference Website hits
VWC Website Visits:
Outreach Services
Department Updates
Incoming Calls
2018 Conference
WebFile Registrations WebFile Paperless Users
CCC Quality Score:
JAN: Java Crews
FEB: Java Crews
MAR: Java Crews
3,127
69
34
17
CLAIMANTS
CLAIM ADMIN.
LAW FIRM/ATTORNEY
PEO
1,854
285
153
CLAIMANTS
ATTORNEY
CLAIM ADMIN
5 EXTERNAL COMMUNICATIONS
2 PRESS RELEASES
2018 Communications
Average Wait Time: 0:01:05
Average Handle Time: 0:04:56
22,082 TOTAL CALLS
20,188 CALLS ANSWERED
338 AVERAGE CALLS PER DAY
WebFile
96 %
Agent of the Month