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33
Quarterly Report - Q1 2018
JUDICIAL
371
JUDICIAL
50
MFS
0
MFS
7
HR
3
HR
0
IS
209
IS
24
Project Management - Production Support
Department Updates
Software Enhancement Tickets (JIRA)
Footprint Tickets
Tickets Closed
TICKETS
CLOSED
WITHIN 3 DAYS
5.84 AVERAGE DAYS TOCLOSE TICKETS
67
%
Issues Closed
Issues Opened
Tickets Closed as of the End of Q1
Tickets Open as of the End of Q1
ADR
43
ADR
27
FINANCE
13
FINANCE
7
OSD
126
OSD
89
CSD
393
CSD
116
CMD
181
CMD
31
EDI
709
EDI
235
ENTERPRISE
174
ENTERPRISE
33
Q1- 2018
Q4-2017
150
50
100
0
92
> 4 DAYS
285
< 3 DAYS
VVF
VVF
423
152
WEBFILE
WEBFILE
90
0
SELF-INSURED
SELF-INSURED
3
15