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COACHING
L E A R N I N G O U T C O M E S
• Identify strengths and weaknesses in the
skills needed for effective coaching meetings
• Compare skill levels with a normative group
of managers from a wide range of industries
• Acquaint managers, supervisors, and team
leaders with a seven-step model for effective
coaching meetings
• Help employees to improve their
performance through effective performance
coaching meetings
• Measure the development of coaching skills
pre- and post-training
“ This was really great. It helped identify the kinds of excuses
employees usually throw at their managers and how to
effectively handle those situations.”
Lora Pace
FedEx
Coaching Skills
Inventory
Third Edition
Kenneth R. Phillips
Assessment and Workshop, 1 hour
Ignoring performance issues won’t make them go away. This will.
Have you ever had a manager who talked with an employee say, one, two, maybe
three times about a nagging performance issue — but no good ever came from it? Or
perhaps you’re familiar with the manager who chooses to pretend problems don’t exist
and ignores them altogether. Unfortunately, these types of scenarios occur far too often
in the workplace and they’re a lose-lose predicament for not only the employee and
manager, but the organization as well.
Skilled managers know that the first step to effective coaching is to establish a rapport
based on mutual trust. It’s the foundation of healthy manager-employee relationships as
well as the key to growth and performance. But that’s only the first step. To ensure a truly
productive coaching meeting, managers need to follow a seven-step process:
• Building a Relationship of Mutual Trust
• Opening the Meeting
• Getting Agreement
• Exploring Alternatives
• Getting a Commitment to Act
• Handling Excuses
• Closing the Meeting
This approach to performance coaching doesn’t come from gut instinct or intuition
alone. Designed for supervisors, managers, and team leaders, this assessment measures
the ability to conduct effective coaching meetings and build productive relationships
with employees. With the help of the Coaching Skills Inventory, they develop the
ability — and the confidence — to redirect employee behavior and improve everyday
performance.
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and
PowerPoint presentation $181
Self Assessment $17.90
QuickStart Training Two hours of telephone coaching for facilitators $450