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CONFLICT & STRESS
Workbook
Strengthen participants’
understanding. Includes
development-planning section
to maximize learning transfer.
Conflict Strategies
Inventory
Third Edition
HRDQ Developers Eileen M. Russo, PhD, and Matthew P. Eckler
Additional development by Derek T.Y. Mann, PhD
Assessment, Workbook, and Workshop, 1– 4 hours
Conflict happens. And that’s a good thing.
The trick to prospering through conflict is to first understand it—and then know how to
manage it productively. In fact, research shows that proper conflict resolution can result
in new ideas and solutions, better problem solving, improved relationships, and even
performance enhancement.
A combination self-assessment, workbook, and classroom workshop, the Conflict
Strategies Inventory improves an individual’s ability to successfully handle workplace
conflict. Based on more than 35 years of research, this training tool explores five different
strategies: Integrating, Compromising, Competing, Smoothing, and Avoiding. Most
importantly, the Conflict Strategies Inventory accurately identifies one’s typical reaction
to conflict, examines the potential outcomes associated with each strategy, encourages
the use of more effective tactics, and provides skill practice in resolving day-to-day
issues. It can be used as a stand-alone learning instrument, the centerpiece of a more
comprehensive curriculum, or a tool to:
• Develop new approaches and solutions
• Tackle recurrent conflict issues
• Inspire interest and creativity
• Introduce conflict management skills to teams
Completely updated and enhanced, the new Third Edition features a fully revised, full-
color facilitator guide, comprehensive participant workbook, new options for virtual
administration or self-study learning, support materials, and so much more. Packed
with extensive interpretive information, hands-on activities, skill development, and
action planning, there isn’t a better way to equip individuals with the knowledge and
insight they need to address conflict in any situation. It’s most appropriate for people
in the midst of workplace conflict, but all individuals, from frontline employees to team
members and managers, will find this tool immensely helpful.
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials,
PowerPoint presentation on USB flash drive, poster, and HRDQue card $225
Participant Workbook $20
Paper Assessment $17.90
Participant Set Includes paper assessment, participant workbook, and HRDQue card. $34.11
SAVE 10% with the Set!
Online Assessment $25
Online Self-Study Assessment $27
Poster $15
HRDQue Card $2
QuickStart Training Two hours of telephone coaching for facilitators $450
L E A R N I N G O U T C O M E S
• Pinpoint one’s preferred strategy for
managing conflict
• Discover the five different ways people
respond to conflict
• Understand how and when to utilize the
Integrating strategy
• Learn and practice when to use alternative
strategies
• Create a development plan to put the
learning into action