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CHANGE MANAGEMENT
L E A R N I N G O U T C O M E S
• Pinpoint one’s current stage in the change
process
• Understand the four phases of change
• Identify productive and nonproductive
change behaviors
• Develop a strategy for mastering change
Mastering the
Change Curve
Second Edition
Dennis T. Jaffe, PhD and Cynthia D. Scott, PhD
Assessment and Workshop, 1.5 hours
Accelerate the acceptance of organizational change.
The old adage “the only thing constant is change” has never been more true than it is
in today’s work world. Factors such as the economy, advancements in technology, and
customer demands require companies to act quickly to adjust and innovate.
Mastering the Change Curve is an assessment designed to bring concerns to the surface
during change and help individuals, teams, and organizations understand, accept, and
successfully transition through the experience.
Authors, Drs. Jaffe and Scott, experts in the field of change management, describe
change as a natural progression through a series of four phases. To successfully deal with
change, individuals must pass through all four phases: Denial, Resistance, Exploration, and
Commitment.
Based upon years of research, experience, and the Kubler-Ross grief model, Mastering
the Change Curve uses a current change initiative as a frame of reference, and individuals
respond to a series of 24 statements that describe responses to change. The soft-skills
assessment identifies which change phase the individual is currently experiencing, and
it also provides subscores in each of the dimensions.
The Facilitator Set includes tools to lead a meaningful two-hour training session,
including background information, step-by-step workshop guidelines, the Four Phases
of Change, the Change Curve Model, optional activities, alternative training designs, and
a professional Microsoft PowerPoint™ presentation.
Administer it periodically throughout a change — Mastering the Change Curve is an
excellent way to track and monitor progress.
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and
PowerPoint presentation $181
Paper Self Assessment $17.90
Online Self Assessment $25
QuickStart Training Two hours of telephone coaching for facilitators $450
“What I loved about HRDQ’s Mastering the Change Curve training
was that it was easy to implement under a variety of challenging
circumstances. I used it with a smaller remote team and conducted
the training virtually as well as instructor led with a team of trainers.
The training effectively covered the critical components of how teams
navigate through rough waters that change can create and helps
the learner understand the intricacies of managing through it.”
Gayle Mitchell, CFI, Sr. Manager, Sales Training Delivery
T-Mobile, USA