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Distro Email Name Distro Email Address
Fast Response
fastresponse@wsgc.comCSC Associates
CSCAssociates@wsgc.comCRB OPS
CRBHub@wsgc.comName
Title
Office
Contact For…
Fast Response
n/a
fastresponse@wsgc.comAll store scheduling requests
Kristopher Johnson Customer Service Coordinator 866-780-9456
kljohnson111@wsgc.comHigh Profile Orders
Ana Cuesta
Administrative Asst.
732-992-2276
amcuesta@wsgc.comAll Furniture Medic/In-Home Damages
Debra Howard
Customer Service Rep 2 844-651-0617
dahoward1@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Lois Grygotis
Customer Service Rep 2 844-651-0617
lgrygotis@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Cindy Borjas
Customer Service Rep 2 844-651-0617
cborjas@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Sammy Essumang
CSC Lead
732-992-2244
sessumang@wsgc.comOn site CSC Lead - Handles Customer Service Escalations
Sonja Snordon
CSC OPS Manager
732-992-2184
ssnordon@wsgc.comOn site CSC Operations Manager - Handles Higher Level Customer Escalations
Name
Title
Office
Contact For…
Ana Cuesta
Administrative Asst.
732-992-2276
amcuesta@wsgc.comShip to Store Cartons, Scheduling of Store Cartons, Floorsets - Missing RTL
Units
Pabel Lizardo
Returns OPS MGR
732-992-2154
plizardo@wsgc.comCRB Ops Manager (Oversees All Floorsets) - RTL Inquires
Joseph Halter
AGM CRB Hub
732-298-1475
jhalter@wsgc.comAll Escalated CRB Related Operations, Concerns, Questions, Issues, Etc…
Jason Jaramillo
ROM Northeast
732-992-2273
jmjaramillo@wsgc.comMajor Escalations / Customer Holds & Partials / Issues not being handled in a
timely manner.
Name
Title
Cell
Joseph Halter
AGM CRB Hub
732-298-1475
Jason Jaramillo
ROM Northeast
610-772-0796 Escalations / Store Inquires / Etc.
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling
CRB Scheduling
CRB Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
Escalations / Store Inquires / Etc.
Cranbury (CRB) Furniture Hub Contact List - Store Quick Reference
**CRB Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customer