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Distro Email Name Distro Email Address
NGA Customer Service
ngacustomerservice@wsgc.comName
Title
Office
Contact For…
NGA Customer Service
n/a
ngacustomerservice@wsgc.comAll store scheduling requests
Brandon Denton
Customer Service Rep 1
866-205-1494
bpenton@wsgc.comAll Furniture Medic/In-Home Damages
Amelia Cash
Customer Service Rep 1
866-205-1494
acash1@wsgc.comHandles Replacements, Customer Service Issues, and Delivery Issues
Tony Williams
Customer Service Rep 1
866-205-1494
twilliams7@wsgc.comHandles Replacements, Customer Service Issues, and Delivery Issues
Willie Harris
Customer Service Lead
866-205-1494
wlharris@wsgc.comHandles Customer Service Escalations, Customer Comp, Replacements, and High Profile Orders
Justin Smith
OPS Manager
470-447-4928
jasmith4@wsgc.comOn site Operations Manager - Handles Higher Level Customer Escalations
Name
Title
Office
Contact For…
Brandon Denton
Customer Service Rep 1
866-205-1494
bpenton@wsgc.comShip to Store Cartons, Scheduling of Store Cartons, Floorsets
Willie Harris
Customer Service Lead
866-205-1494
wlharris@wsgc.comDelivery Delays, Driver Issues, and Driver Routes
Justin Smith
OPS Manager
470-447-4928
jasmith4@wsgc.comAll Escalated NGA Related Operations, Concerns, Questions, Issues, Etc…
Luis Parilla
OPS Manager
470-447-4939
lparilla@wsgc.comAll Escalated NGA Related Operations, Concerns, Questions, Issues, Etc…
Richard McDonald
ROM Southeast
828-459-5563
rmcdonald@wsgc.comMajor Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.
Name
Title
Cell
Justin Smith
OPS Manager
731-514-6253
Luis Parilla
OPS Manager
470-298-4004 (Contact 2nd) Escalations / Store Inquires / Etc.
Ben Thomas
General Ops Manager
256-426-6447 (Contact 3rd) Escalations / Store Inquires / Etc.
Richard McDonald
ROM Southeast
828-292-8002
NGA Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
(Contact 1st) Escalations / Store Inquires / Etc.
(Contact 4th) Escalations / Store Inquires / Etc.
NGA Furniture Hub Contact List - Store Quick Reference
**NGA Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues, escalations, and customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)
NGA Scheduling