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Distro Email Name Distro Email Address
DTX Retail
dtxretail@wsgc.comDTX Scheduling
dtxhubscheduling@wsgc.omDTX HUB Ops
dtxops@wsgc.comName
Title
Office
Contact For…
DTXRetail
Retail Line
844-833-2675
dtxretail@wsgc.comStore issues and escalations. Emails will be routed to the appropriate
specialist
Courtney Lockridge
Administrative Asst.
682-218-5609
clockridge@wsgc.comHigh Profile Orders
Jocelyn Lopez
Administrative Asst.
844-294-6205 ext 3013
JLopez8@wsgc.comHigh Profile Orders
DTX CSRII
Customer Service Rep 2
844-651-0619
rapidresponsedtx@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Ronalda Brashear
Customer Service Rep 2
844-651-0619
Rbrashear@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Sandra Mosby
Customer Service Rep 2
844-651-0619
Smosby@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Zulien Ruiz
CSC Lead
682-218-5587
Zruiz@wsgc.comOn site CSC Lead - Handles Customer Service Escalations
Chris Battie
CSC Lead
682-218-5584
Cbattie@wsgc.comOn site CSC Lead - Handles Customer Service Escalations
Richard Rave
CSC OPS Manager
682-218-5560
Rrave@wsgc.comOn site CSC Operations Manager - Handles Higher Level Customer
Escalations
Name
Title
Office
Contact For…
DTX Retail
Retail Line
844-833-2675
dtxretail@wsgc.comShip to Store Cartons, Scheduling of Store Cartons, Floorsets
Zachary Paul
Hub Ops Manager
682-218-5553
Zpaul@wsgc.comDTX Ops Manager
Arturo Almazan
Hub Ops Manager
682-218-5631
Aalmazan@wsgc.comDTX Ops Manager
Chiquita Saulsberry
AGM DTX Hub
682-218-5589
Clsaulsberry@wsgc.comAll Escalated DTX Related Operations, Concerns, Questions, Issues, Etc…
Name
Title
Cell
Chiquita Saulsberry
AGM DTX Hub
9016207378
Escalations / Store Inquires / Etc.
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling
DTX Scheduling
DTX Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
Dallas (DTX) Furniture Hub Contact List - Store Quick Reference
**DTX Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)