Cross Brand Design Services(R)7

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Distro Email Name Distro Email Address
FLL Hub Scheduling
Name Title Office Email Contact For…
FLL Hub Scheduling n/a All store scheduling requests
Laura Sanchez Customer Service Rep 1 844-651-0615 Handles Replacements and All Furniture Medic/In-Home Damages
Valessa Claude Customer Service Rep 1 844-651-0615 Handles Replacements, Customer Service Issues, Delivery Issues, and High Profile Orders
Cassandra Williams Customer Service Rep 1 844-651-0615 Handles Replacements, Customer Service Issues, Delivery Issues, and High Profile Orders
James Adams OPS Manager 954-513-8098 On site Operations Manager - Handles Higher Level Customer Escalations
Name Title Office Email Contact For…
Alex Phinn Operations Coordinator 954-984-2940 Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Chuck Freeman OPS Manager 954-978-1860 All Escalated HNC Related Operations, Concerns, Questions, Issues, Etc…
James Adams OPS Manager 954-513-8098 All Escalated HNC Related Operations, Concerns, Questions, Issues, Etc…
Richard McDonald ROM Southeast 828-459-5563 Major Escalations / Customer Holds & Partials / Issues not being handled in a timely
manner.
Name Title Cell
James Adams OPS Manager 954-513-8098
Chuck Freeman OPS Manager 561-504-7490 (Contact 2nd) Escalations / Store Inquires / Etc.
Richard McDonald ROM Southeast 828-292-8002 (Contact 3rd) Escalations / Store Inquires / Etc.
FLL Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
(Contact 1st) Escalations / Store Inquires / Etc.
Pompano FL (FLL) Furniture Hub Contact List - Store Quick Reference
**FLL Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues, escalations, and Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)
FLL Scheduling