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Distro Email Name Distro Email Address
HNC Customer Service
HNCCustomerService@wsgc.comHNC Hub Delivery
HNCHub-Delivery@wsgc.comName
Title
Office
Contact For…
HNC Customer Service
n/a
HNCCustomerService@wsgc.comAll store scheduling requests
Amber Hollar
Customer Service Rep 1
828-459-5654
abuckner@wsgc.comHandles Replacements and All Furniture Medic/In-Home Damages
Veronica Cavanaugh
Customer Service Rep 1
828-459-5623
vcavanaugh@wsgc.comHandles Replacements, Customer Service Issues, and Delivery Issues
Britney Benfield
Customer Service Rep 1
828-459-5646
bbenfield@wsgc.comHandles Replacements, Customer Service Issues, and Delivery Issues
Amanda Kiser
Customer Service Coordinator
828-459-5640
afkiser@wsgc.comHandles Customer Service Escalations, Customer Comp, and High Profile Orders
Chris Keller
OPS Manager
828-358-8931
ckeller@wsgc.comOn site Operations Manager - Handles Higher Level Customer Escalations
Name
Title
Office
Contact For…
Donna Brown
Customer Service Rep 1
828-459-5568
dbrown3@wsgc.comShip to Store Cartons, Scheduling of Store Cartons, Floorsets
Trudie Rainwater
Dispatch Lead (NC and SC Deliveries) 828-459-5650
trainwater@wsgc.comDelivery Delays, Driver Issues, and Driver Routes
Mark Shook
Dispatch Lead (NC and SC Deliveries) 828-459-5573
mashook@wsgc.comDelivery Delays, Driver Issues, and Driver Routes
Chris Keller
OPS Manager
828-459-5566
ckeller@wsgc.comAll Escalated HNC Related Operations, Concerns, Questions, Issues, Etc…
Richard McDonald
ROM Southeast
828-459-5563
rmcdonald@wsgc.comMajor Escalations / Customer Holds & Partials / Issues not being handled in a
timely manner.
Name
Title
Cell
Chris Keller
OPS Manager
828-358-8931
Mark Shook
Dispatch Lead (NC and SC Deliveries) 704-682-3248 (Contact 2nd) Escalations / Store Inquires / Etc.
Trudie Rainwater
Dispatch Lead (NC and SC Deliveries) 828-409-6193 (Contact 3rd) Escalations / Store Inquires / Etc.
Richard McDonald
ROM Southeast
828-292-8002
HNC Scheduling
HNC Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
(Contact 1st) Escalations / Store Inquires / Etc.
(Contact 4th) Escalations / Store Inquires / Etc.
Hickory (HNC) Furniture Hub Contact List - Store Quick Reference
**HNC Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)