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Cal-Ore Telephone Co. © 2017-2018
5
General Business
Service • Tariffs • Bills • Charges
Tariffs and Rules
Cal-Ore’s current tariffs, on file with the California
Public Utilities Commission, and consumer pro-
tection rules for telephone service and facili-
ties are available for public inspection in our
Business Office.
Payment of Telephone Bills
All telephone bills are mailed on approximate-
ly the first of the month. Bills are due upon
presentation and are delinquent fifteen days
thereafter. Delinquent accounts will be advised
of a disconnect date by means of a “Temporary
Disconnect” notice.
Late Payment Charge
A late payment charge is applicable if payment
is not received in our office by the 15th of every
month. The late payment charge of 1.5% will be
applied to an unpaid balance of $5.00 or more,
with a minimum of $0.30. Neither the billing or
payment of late charges relieves the customer
of the obligation to pay all charges prior to the
due date of the bill.
Failure to pay charges (i.e., basic flat rate sin-
gle line service charges including all mandated
surcharges and taxes) may result in a discon-
nection of telephone service. Basic Service is
defined in D. 96-10-066, Appendix B, page 5.
Other services, such as the ability to make toll
calls, may be restricted if not paid. Optional
services may be disconnected.
If service is disconnected for non-payment, a
reconnection charge and/or applicable deposit
will be required to restore service.
Disputed Telephone Bills
If you have a question or complaint about your
service or billing, please call the customer
service number on your telephone bill, 530-
397-2211. If you do not receive a satisfactory
response from us, you may call the California
Public Utilities Commission’s toll-free callback
number for assistance:
1-800-649-7570 (M-F 10:00 AM - 3:00 PM)
Or TTY at 1-800-229-6846
Or (415) 703-4973
To avoid having your service discontinued,
deposit the disputed amount of the bill, along
with an explanation of the dispute, to:
California Public Utilities Commission
Consumer Affairs Branch
State Office Building
505 Van Ness Avenue, Room F2003
San Francisco, CA 94102-3298
The Commission will review the basis of the
billed amount and make disbursements in
accordance with its findings.
Interstate Access Charges
The Federal Communications Commission is
responsible for authorizing interstate access
charges. Any questions regarding the interstate
access charge portion of your bill should be
directed to:
Federal Communications Commission
Common Carrier Bureau
Consumer Complaints
445 12th Street S.W.
Washington, D.C. 20554
(1) 888-225-5322
Universal Lifeline
Telephone Service
Universal Lifeline telephone service is a discounted
telephone service available only to qualified res-
idence customers. You qualify for this service if:
1.
Your total household gross income is no
greater than $25,900 for one to two per-
sons. A sliding scale of income eligibility
is used for households with more than two
persons.
2.
You have only one telephone line to your
home, and you receive Lifeline service only
at your principal place of residence.
3.
You are not claimed as a dependent on
another person’s income tax return.
For certification forms and details, please call
your local Business Office.