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Cal-Ore Telephone Co. © 2017-2018
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General Business
Important Information for our Customers
About Your Telephone Service.
Cal-Ore Telephone Co. provides a wide variety
of products and services including the following
basic service offerings:
Single Party Residential Service
$20.25
Single Party Business Service
$26.00
Single Party Universal
Lifeline Service
$ 6.11
The above rates include the following:
•
Local Calling;
•
Touch tone capability;
•
Access to Operator services, directory assis-
tance, and interexchange service providers;
•
Voice grade access to the public switched
network;
•
Free access to emergency 9-1-1 and 800 or
800-like toll free services;
•
One free directory listing;
•
Access to telephone relay service;
•
Free access to the business office
The following mandated surcharges, fees, and
taxes will apply on all billed intrastate services:
a.
CPUC Reimbursement Fee
b.
Universal Lifeline Telephone Service
Surcharge
c.
California Relay Service and
Communications Device Fund
Surcharge
d.
California High Cost Fund-A Surcharge
e.
California High Cost Fund-B Surcharge
f.
California Teleconnect Fund Surcharge
g.
Federal Excise Tax
h.
Emergency Telephone Users
Surcharge (911)
Contact your local office for current rates.
What is a Preferred Interexchange
Carrier (PIC) Freeze?
A PIC freeze means that your carrier cannot be
changed unless you contact us to change it. The
PIC freeze may provide additional protection
against unauthorized long distance changes.
There is no cost to freeze or unfreeze your
choice of carrier. Just call us. We have the form
for your PIC freeze authorization. We also have a
form to unfreeze the PIC or you can call us and
give us the required personal verification data in
order for us to ensure it is you that is giving us
the verbal authorization.
What is Toll Restriction?
Toll restriction stops unauthorized long distance
calling from your telephone.
What About Blocking
900 and 976 Pay-Per-Calls?
If you get billed for 900 and 976 calls, residential
customers may receive a one-time refund from
the carrier if you did not know the calls were
chargeable or a child or someone else made
the calls without your permission. You may
also get a refund if you are not satisfied with
a 900 service for any justified reason like poor
transmission quality, dissatisfaction with the
quality or value of the 900 service, or disputes
over the amount of 900 charges billed. To get a
refund you must call the carrier within 60 days
following the date of the bill in question. We can
only adjust 900 calls that appear on our bills.
We offer 900 blocking free of charge. Basic
telephone service, as defined by D. 96-10-066,
Appendix B, page 5, will not be disconnected
solely for nonpayment of 700, 900, 976 charges.
Third Party and
Collect Call Blocking
We can block your line from receiving third party
and collect calls.