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Cal-Ore Telephone Co. © 2017-2018
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When your phone doesn’t work, the problem may come from the telephone set or wiring inside your
home/business or the telephone line outside. Where the problem is determines who is responsible
for repairs.
The diagram illustrates what your telephone company will repair at no charge to you, and what part of
telephone service is your responsibility. Inside Wire Maintenance Service is available for a low monthly fee.
If You Have a Problem…
Attempt to determine if the source of the service interference is caused by your tele-
phone or the inside telephone wire.
1.
Hang up all telephones. Make sure phone accessories – answering or fax
machines, computers, modems, security system, and telephone sets are work-
ing. To check, unplug the phone cord from the unit or the jack and check for
damage. Leave everything unplugged for 6 minutes. Then try plugging in phone
sets one at a time to see if the trouble still exists.
2.
If all the phone accessories are working, go to your network interface box.
(Outside, where the phone line enters the house).
3.
Test to determine if the problem is inside or outside the house:
1. Take a working phone to the network interface box (single line phone only).
2. Remove the modular plug from the test jack and insert the modular plug
from your phone.
If the same problem occurs:
The problem may be in the phone lines. Call your local telephone company. If
the problem is in the phone lines, they will repair the lines at no charge to you.
If the problem does not occur:
The problem is in your wiring. Call your local telephone company or another
company to repair your inside wiring.
Telephone InsideWiring
Outside BuriedTelephone ServiceWire
Test Point
Network Interface/
Protector
AerialTelephone
DropWire
Pedestal
Telephone Jack
Telephone
CUSTOMER’S
RESPONSIBILITY
TELEPHONE COMPANY’S
RESPONSIBILITY
General Business
Locating the Problem
When Phone Service Doesn’t Work