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9

2008 Best Practices Study | Agencies with Revenues Under $1,250,000 | Revenues/Expenses

Agencies with Revenues Under $1,250,000

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Profile

Revenue/Expense/Profit Summary

Expenses (as % of Net Revenue)

Average

+25% Profit

+25% Growth

Revenues (% by Source)

Commercial Lines

46.5%

46.2%

50.5%

Bonds

2.1%

0.5%

6.3%

Personal Lines

35.7%

40.0%

29.1%

VAS - P&C

0.4%

0.0%

1.3%

Contingent/Bonus

8.1%

7.7%

8.9%

Group Life & Health

4.2%

3.8%

0.7%

Individual Life & Health

1.2%

1.0%

1.7%

VAS - L&H

0.7%

0.0%

0.0%

Bonus/Overrides

0.0%

0.0%

0.0%

Investments

0.8%

0.8%

1.3%

Miscellaneous

0.1%

0.0%

0.4%

Total Revenues

100.0%

100.0%

100.0%

Less Brokerage Commission Expense

0.1%

0.0%

0.0%

Net Revenues

99.9%

100.0%

100.0%

Expenses (as % of Net Revenues)

Compensation

56.9%

47.3%

51.3%

Selling

6.3%

5.4%

5.7%

Operating

16.2%

13.2%

16.2%

Administrative

1.4%

0.3%

0.5%

Total Expenses

80.7%

66.3%

73.7%

Pre-Tax Profit

19.3%

33.7%

26.3%

Pro Forma Pre-Tax Profit

1

23.8%

39.4%

25.1%

Operating Pre-Tax Profit

2

6.6%

12.5%

5.3%

EBITDA

3

21.4%

34.1%

28.1%

Pro Forma EBITDA

4

26.0%

39.9%

27.2%

1

Pre-tax Profits if

discretionary expenses

are eliminated (e.g.

certain owner’s

perks/benefits), and one-

time or extraordinary

revenues are excluded

2

Pre-tax Profits excluding

income from

contingents, bonus and

investment income

3

EBITDA—Earnings

Before Interest Taxes

Depreciation and

Amortization

4

EBITDA if discretionary

expenses are eliminated

(e.g. certain owner’s

perks/benefits), and one-

time or extraordinary

revenues are excluded