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City of Greensboro
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FY 15-16 IT Service Catalog
About The Service Catalog
Welcome to the first annual IT Service Catalog. The IT Department provides leading edge technical services to
support the business needs of the City of Greensboro. We provide services using a diverse selection of secure
platforms and servers, with the latest sophisticated monitoring tools to ensure the highest availability for your
business needs. We also employ an exceptionally responsive service desk to address customer concerns and
troubleshoot any service-related issues.
Since a great many of our services are connected, our customers benefit from cost effective and efficient IT
solutions. Our staff of technology professionals is adept at supporting and recommending services and solutions
for meeting each department’s technology needs for enhanced service delivery. The IT staff will work closely
with our customers to define, achieve, and measure their IT service goals.
I invite you to review our service offerings. Contact me if you would like more information about adding new
services, service consultations, or technology solutions tailored to your business needs.
Jane Nickles
, CIO
Information Technology Department
City of Greensboro
Phone: 336-373-2314