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City of Greensboro
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FY 15-16 IT Service Catalog
E-MAIL SERVICE
Contact: Network Services Manager, Rodney Roberts: 412-6158
What is this service?
Electronic messaging provides worldwide connectivity within and outside
the organization. It refers to the ability to send, receive, and store email.
What is included?
Spam Filter
Calendaring
1.2 GB Storage
Virus Protection
Archiving
RightFax Service
Sync Email to mobile devices
Web Mail
How do we charge?
Included in monthly Network charge
(Appendix A)
Major Cost Drivers
Number of accounts in use
Hardware support
Operations and engineering support
Spam control
Maintenance
Storage management
Mobile device management
What should you expect?
Service availability: 24x7 service availability
(maintenance windows will be scheduled during non-
business hours)
How can you help?
1.
Purge or archive e-mails every month
2.
Refrain from forwarding large files to multiple users; instead, use shared storage drives
3.
Do not attach graphics or backgrounds to your email signature, this requires additional
storage space
Defined Response Time:
Critical………………….2 hrs
High Priority………..Same day
Medium Priority…..2 days
Low Priority…………3 days
FACT:
The City’s email
system sends and
receives approximately
60,000 emails each
week.