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City of Greensboro
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FY 15-16 IT Service Catalog
TELECOM/VOIP
Contact: Telecommunications Manager, Gerrad Biffle, 373-2333
What is this service?
Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies
for delivery of voice communications over IP networks such as the Internet.
What is included?
Basic Services
Inbound and outbound calls
Audio-conferencing
Voice mail
Emergency responder
Single line phone
Multi line phone
Multi line phone with voice mail
Add-on module
Analog (fax, modems, TTY, etc)
Panic Button Installation
Enhanced Services
Cell phones / Smartphone’s
Mobile air cards / hotspots for laptops
How do we charge?
Basic service – Fixed price per month (
Appendix A
)
Enhanced services:
Cell phones: Monthly charge based on cell phone carrier rates
Mobile air cards: Monthly charge based on carrier rates
Major Cost Drivers
Number of devices in use
Hardware acquisition
Hardware support
Operations and engineering
support
Maintenance
FACT:
IT Telecommunications
completed over 7,890,000 calls in
2014