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City of Greensboro
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FY 15-16 IT Service Catalog
What should you expect?
Service availability: 24x7 service availability (maintenance windows will be scheduled during
non-business hours)
96% of phones installed within 5 days
96% of phone repairs complete within 3 days
How do I lower my costs?
1.
Limit your long distance calls. Additional fees are
charged for long distance.
2.
Enter a Help Desk ticket online to have un-used phones
picked up and taken off your account.
Defined Response Time:
Critical………………….2 hrs
High Priority………..Same day
Medium Priority……2 days
Low Priority…………..3 days