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Tell, Show, Try, Do
Similar to how a child learns from a parent, Tell, Show, Try, Do is a
great principle to follow to help get your new members started and
train them for success.
Tell
your new members about Use, Wear, Talk, the customer flow and
how to conduct a Wellness presentation. Explain the process to them
so they understand. Next…
Show
them how to integrate these methods into their everyday
business activities, and invite them to your Business Method meetings
so they can see how it’s done. Then they…
Try
it on their own while you are still in the room. Help them choose
the Business Method and activities that they naturally connect with
and are interested in. Finally…
Do
give them the confidence to do it by themselves. Use
encouragement, support and your Herbalife business knowledge to
help take this next step.
Train your Members for success
Taking your Members through this principle, particularly in their first
three months as a Member, will help them avoid making mistakes
that you may have done, and will allow them to become familiar with
retailing and taking care of their customers more quickly. Here’s an
example of how you could apply Tell, Show, Try, Do:
Tell
Tell your Member how to make invitations for a Wellness Evaluation
and walk them through the process, from how to build their 15 second
pitch and how to use their badge, to how to do a Wellness Evaluation
and body composition analysis, and how to suggest the best product
programme that fits the customer’s needs. Advise on how to close
the sale with the customer and most importantly, how to provide
first-class customer service after the sale – with weekly follow-ups
and a re‑ordering schedule. This is the theory that they will soon
put in practice.
Show
In the first month, your new Member may need help understanding
how the retailing cycle works. So, show your new Members how
to do it – invite them to come along with you when you do your
retailing and follow up, and let them watch for a day. They need to
see you approaching someone you don’t know and inviting them for
a Wellness Evaluation. Ask them to take notes and make sure they
are ready before they do it themselves. Do not rush this step, as it is
critical to make your Member feel comfortable and confident.
Try
Let your new Member try it out on you first by doing a
role play and then let them practice with their friends
and family while you are on hand to see how they are
performing. Be ready to provide them with feedback;
it is perfectly normal for them to make mistakes.
Do
When you feel comfortable, let them do it by themselves
without you by their side. Encourage them, rehearse with
them, and believe in them. Sometimes it takes a couple
of attempts for them to feel fully comfortable. Be readily
available in case they need to talk, and make sure you
listen and answer all their questions. If needed, practice
with them a few more times. After a few attempts, most
Members will become fully independent after their first
customer order.
You will use the principle of Tell, Show, Try, Do more as you grow as a leader and mentor
your new Members to master new skills such as their first Shake Party and their first
public speaking sharing their own success story. Along the way, stay close to your
downline Members. Remember everything that they learn comes from you, so the way
they will work with their customers or Members will be the same as how you have been
interacting with them.
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TELL, SHOW, TRY, DO