2014_Fall_Seminars - page 13

THE DOS AND DON’TS OF AUTOMOTIVE BILLING
Learn the essential steps to becoming an efficient and
effective biller.
Presented by Jean Marie Rugg,
General Manager DMV-Direct
Date: December 9, 2014
Time: 10:00am-4:00pm
Member Fee: $125.00
After attending this seminar you’ll experience a faster,
more accurate billing process
Learn to properly complete the necessary paperwork
for processing a motor vehicle deal - from stocking
through completion of the title and registration
process. Each attendee will receive a complete refer-
ence manual to take back to the dealership.
WHY SHOULD I WORK FOR YOU?
Learn the diverse set of skills you need to manage
your dealership’s greatest resource – its people.
Presented by Bill McAndrews,
William D. McAndrews & Associates
Date: December 10, 2014
Time: 10:00am-1:00pm
Member Fee: $85.00
This seminar is chock-full of great tips on attracting
and obtaining a talented workforce.
You compete to attract and retain employees who
have rising expectations for financial compensation,
quality of work, and advancement opportunities.
Learn to develop a culture that attracts great people,
make the most of your available resources, and accel-
erate goal achievement.
THE RISE AND FALL OF YOUR CSI
Deliver customer service experience that separates
you from the pack.
Presented by Dave Finley,
Sr. Consultant/Business Development Trainsmart, Inc.
Date: December 11, 2014
Time: 10:00am-4:00pm
Member Fee: $125.00
This seminar is packed with tips to create that “WOW”
moment for all your customers.
Developing a customer-centric culture is critical to
building solid customer relationships. This workshop
will teach everyone in your dealership to understand
their role in providing an exceptional customer experi-
ence that goes way beyond customer satisfaction.
EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register atwww.autoedcenter.com/education/seminars.php, email carole@gnyada.comor call: 718.640.2012 11
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