2014_Fall_Seminars - page 8

CONQUERING OBJECTIONS
Learn how to overcome common objections and turn
that "no" into "yes."
Presented by Frank Phillips, FCP-Sales Masters
Date: September 17, 2014
Time: 10:00am-4:00pm
Member Fee: $125.00
This seminar will give you the tools to overcome all
your customers’ hesitations when they’re in your
showroom or on the phone.
Discover an arsenal of strategies that will conquer
objections, influence customer buying decisions, and
successfully close more sales. The techniques you’ll
learn in this powerful seminar will give you the edge
when it comes to overcoming objections and finish-
ing the deal.
SERVICE ADVISOR TRAINING:
THE LINK BETWEEN THE CUSTOMER AND
SERVICE DEPARTMENT
Service advisors will master customer concerns, and
learn to put the most difficult sales objections to
rest.
Presented by Frank Phillips, FCP-Sales Masters
Date: September 18, 2014
Time: 10:00am-4:00pm
Member Fee: $125.00
The seminar will teach service advisors how to
achieve peak performance, increase sales, and raise
customer satisfaction.
In this day of intense competition, it has become
vital that service advisors take their selling skills to
an advanced level. Service advisors will learn to mas-
ter how to overcome objections, telephone closing
techniques, building CSI, and much, much more.
MANAGING DIFFICULT PEOPLE
Never again fall victim to those who make life
miserable for the rest of us.
Presented by Bill McAndrews,
William D. McAndrews & Associates
Date: September 23, 2014
Time: 10:00am-1:00pm
Member Fee: $85.00
This seminar is packed with practical tips guaran-
teed to make Managing Difficult People easier!
Learn strategies for getting adversaries to
cooperate, bullies to back off, wallflowers to
open up, and chronic complainers to quiet down.
Knowing how to deal with difficult people at work
will allow you to approach your staff with greater
confidence.
FRANCHISE LAW SEMINAR
Presented by GNYADA
Date: September 24, 2014
Time: 9:00am-12:00pm
GNYADA Member Fee: FREE
The Greater New York Automobile Dealers
Association is pleased to present this special
program exclusively for Dealer Principals and
General Managers to discuss dealer rights
under the New York State Franchise Motor
Vehicle Dealer Act. Leading franchise law
experts from New York and around the coun-
try will address hot topics and latest trends.
Don’t miss this opportunity to discover the
key protections afforded under New York’s
Franchise Law.
EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register atwww.autoedcenter.com/education/seminars.php, email carole@gnyada.comor call: 718.640.2012 6