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bed sores will neeed to be transported by
ambulance, not MAV van.
Vendor-Client Role
Even when the MAV transport is provided as
a public service, the patient is a ‘client’ and
the MAVO is the ‘vendor’. As a result, good
customer service skills and attention to the
patient’s needs are important to insure a
pleasant transport.
Professional Image
Appearance leaves a lasting impression.
From the moment you walk into a healthcare
facility or a patient’s home you are being
evaluated. Within seconds, people create an
opinion of you based on your appearance. It’s
important to make a positive lasting first
impression.
Start your day by taking a look in the mirror
and focusing on the image that reflects back
at you. What are some thoughts that come to
mind while looking at your reflection? Ask
yourself…
Do I look professional?
Do I look neat?
Would I want this person
transporting my loved one?
Always assess your appearance and
grooming. Strive to reflect an image that
boasts of neatness and professionalism. Most
people tend to remember first impressions so
we want the first impression they have of you
to be a positive one.
Another part of the first impression is created
by body language. So, as you focus on that
reflection, stand tall and maintain good
posture. This displays confidence. If someone
is watching you walk up to a facility or home
and you appear on edge or uncomfortable
they can get the wrong impression of you.
Make sure the image you reflect is one that is
neat, professional, calm, and confident.
What is your first impression of the people in these photographs? Who would you feel most
comfortable being transported by? It is easy to see the difference appearance has in
creating a first impression. Always start your day by checking your image in the mirror.