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ETERNAL
INDIA
encyclopedia
A GREAT DESTINATION
iii
When the train journey is dislocated enroute due to bundh,
agitation or Rail Roko-refund will be granted after retaining
fare for the travelled portion and the balance in full.
iv
If the train is cancelled due to unforeseen circumstances such
as accidents, breaches or floods and the ticket is cancelled
within three days excluding the scheduled day of the de-
parture of the train or if the train is running late by more than
three hours and the ticket is surrendered before the actual
departure of the trail-Full refund will be granted without de-
ducting cancellation charges or reservation fee.
Refund in case of failure of
A.C.
In case of the failure of air conditioning on the train, refund will
be made on A.C. Class tickets for that portion of the journey over
which the A.C. system has not worked, to the extent of difference
in fare between A.C. Class and Non A.C. Classes as mentioned
below.
A.C. First Class Difference in fare between First A.C. and
First Class
A.C. Sleeper Class Difference in fare between A.C. Sleeper
and Sleeper Class
A.C. Chair Car Class Difference in fare between A.C. Chair Car
and II Class Mail/Express fare.
Such refund should be claimed at the destination station within
20 hours of reaching the destination station on production of certifi-
cate from the conductor or guard or Travelling Ticket Examiner
regarding failure of air-conditioning on the train over the portion of
journey where the A.C. System has not worked.
Non-commencement of journey due to late running of
trains
i
No cancellation charge shall be payable on a reserved ticket and
full fare shall also be refundable if the journey is not undertaken
due to late running of trains by more than three hours provided
that such tickets are surrendered before the actual departure of
the train. In the case of RAC and waitlisted tickets full refund
will be admissible and the clerkage charge will be retained.
ii
Where a passenger holding a ticket with or without reservation
misses connection at any junction station owing to late running
of the train by which he had travelled the fare for the untravelled
portion shall be refunded after retaining the fare for travelled
portion without charging any cancellation charge at such junc-
tion station, if he surrenders the ticket for such refund within
three hours of the actual arrival of the train by which he has
travelled.
Procedure to apply for refund
1.
Time limit for Refund Claims: Claims for refund are to be made
to the Chief Commercial Manager/Coaching Refunds of the
ticket issuing Railway within 90 days from the date/scheduled
date of commencement of journey. Claims received after 90
days will be deemed as time barred.
2.
Passengers can obtain refund of fare from the station where
the ticket is purchased on surrendering the ticket at the station
as per the time limits prescribed.
3.
In case the refund is sought after twelve hours due to any
reason:
a)
If the amount refundable does not exceed rupees one thou-
sand in each case (if a computer ticket/BPT issued is for
four persons amounting to Rs. 4000/- the same can be
treated as four cases and dealt).
b)
The refund asked for is not in respect of partially used
tickets (i.e. where the journey is performed for some dis-
tance) check soldier ticket Police Warrants or Military war-
rants.
i
At stations where Area Officers are posted if tickets are
purchased at these stations on S.C. Rly at Akola, Bhad-
rachalam Road, Bellampalli, Kazipet, Miraj, Purna, Raja-
hmundry, Ramagundam, Renignta and Vasco-da-gama.
or
ii
The same can be obtained either at station (i) where
Gazetted/Non-Gazetted Station Manager are posted if
the tickets are purchased at the following stations on
S.C.Railway.
4 Passengers in all other cases should apply to Chief Commercial
Manager (Refunds) of Zonal Railways in which the station
where ticket is purchased/is situated subject to the above said
rules as otherwise there will be delay in processing the cases
while forwarding to the concerned railways and arranging
pament.
In the case of tickets which are partially used (cases
wherein journey has been performed partially) passengers are
requested to get their tickets cancelled/surrendered and obtain
ticket deposit receipt from the Station Master/Hd TCs/and
apply to Chief Commercial Manager (Refunds) as stated
above.
RAIL TRAVEL CONCESSIONS
The following are some of the important Rail Travel Concession available
SI.
Nature of Concession
% of Conces- Class
No.
sion fare
1
All games & athletics sportsman when
50
II only
travelling for participating in tournaments
recognised by State or Education Boards etc.
or journeys of more than 300 kms.
2
Bonafide professional entertaining parties
50
do
3
Students upto the age of 25 years:
(a)
To home town & back
50
do
(b)
For educational purpose or for examination
50
do
(c)
Students appearing for examination as private
candidates
50
do
4
Article Clerks
50
do
5
Research Scholars
50
do
6
Students/Non-students youth in party of not less than
10 to participate in work camps
25
do
7
Bharat Scouts & Guides in uniform for scout duty
50
do
8
Industrial labourers in parties of not less than 20
sponsored by labour department to visit river valley
projects
25
do