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CHAPTER 13
INDEX
ABC
Administration and finance
14
Black Business Supplier Development
113-115
Business process mapping
178-183
definition
178
process mapping concept
179-183
Buyer supplier relationship
105-108
Concessions
158-161
Control
55-58
Corporate strategy
62-64
Customer needs
5
DEF
Decision support system
6
Developing procurement strategy
65-71
Equity
8, 9
Fairness
8, 9
HIJ
Integrity
8, 9
Issues management
191
KLMN
Leadership
53-55
Marketing function
14
Negotiating power
161-163
Negotiating steps
152-156
Negotiating team
163-164
Negotiation
146-172
deadlock
166-168
general problems
165-166
process
149-152
strategy
148
tactics
156-158
OPQR
Organisational structure
50-53
Performance measures
7
Procurement
documents
21, 22
effectiveness of
10, 11
external links
84-85
goals and objectives
64
improving the process
41-42
internal links
82-84
key steps
32-36
levels of management
12, 13
managing the process
38-40