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SPECIAL PERSONAL LINES ANALYSIS
Agencies with Revenues Less Than $1,250,000
EMPLOYEE PRODUCTIVITY
CSR Information
Average # of CSRs
2.1
High
6.0
Low
0.8
Average
+25% Profit
Average Commissions Serviced
$123,924
$200,893
Average Pay
$26,627
How Time Was Spent:
Selling New Business
15.7%
Marketing (Placement)
14.8%
Claims Processing
8.7%
Customer Service
55.4%
Administration
5.5%
Producer Information
Average
+25% Profit
Average No. of Validated PL Producers
1.1
Average PL Commissions in Book
$103,927
*
Average Pay/PL Producer
$41,250
*-Insufficient Data
CARRIER REPRESENTATION
Number of Carriers Represented
Average
+25% Profit
+25% Growth
No. of PL National
2.6
2.7
2.3
No. of PL Regional
3.6
4.4
3.5
Service Center Use
Total Pers'l Lines Commissions placed
in Carrier Service Center
4.5%
*
*
*-Insufficient Data
How Time Was Spent
15.7%
14.8%
55.4%
8.7%
5.5%
Selling New Business
Marketing (Placement)
Claims Processing
Customer Service
Administration
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