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SPECIAL PERSONAL LINES ANALYSIS
Agencies with Revenues Greater Than $1,250,000
EMPLOYEE PRODUCTIVITY
CSR Information
Average # of CSRs
6.9
High
55.6
Low
2.0
Average
+25% Profit
Average Commissions Serviced
$160,401
$227,793
Average Pay
$32,770
How Time Was Spent:
Selling New Business
12.6%
Marketing (Placement)
18.4%
Claims Processing
6.4%
Customer Service
59.0%
Administration
3.6%
Producer Information
Average
+25% Profit
Average No. of Validated PL Producers
2.6
Average PL Commissions in Book
$225,273
*
Average Pay/PL Producer
$61,901
*-Insufficient Data
CARRIER REPRESENTATION
Number of Carriers Represented
Average
+25% Profit
+25% Growth
No. of PL National
6.4
4.6
4.7
No. of PL Regional
4.4
4.7
4.4
Service Center Use
Total Pers'l Lines Commissions placed
in Carrier Service Center
11.4%
22.6%
20.4%
How Time Was Spent
12.6%
6.4%
59.0%
3.6%
18.4%
Selling New Business
Marketing (Placement)
Claims Processing
Customer Service
Administration
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